FAQ's

General:

What is the Path-Now Referral Program?

Path-Now is launching their first referral program where clients can refer other clients and organizations to sign-up on our platform and receive a monetary reward.

Client = Individual with IDD, family member, or professional staff
Provider = Organization that provides services
Client refers a Client = $5
Client refers an Organization (w/ Basic Claimed) = $5
Client refers an Organization (w/ paid subscription) = $10

How does the Path-Now Referral Program work?

When you create your profile, you will see a “Invite Your Friend” tab in your dashboard. When you go to “Invite Your Friend”, you will see that each user has their own unique, case sensitive referral code. That code can be shared with others for you to receive a monetary reward for your referrals.

The person who you refer will enter your code when they register their profile. Keep in mind that if you are referring another client, they will need to connect with an organization or provider to verify that they are a user and for you to receive your referral reward.

Is there a customer support system available for assistance on Path-Now?

Yes.
i. Clients can email wecare@path-now.com
ii. Providers can email wegotyou@path-now.com

Client:

What is the cost of creating a Path-Now profile?

Nothing. It is free for individuals, families, and caregivers to create their profile.

I don’t see providers listed in my area. Will there be services added that are closer to me?

We are constantly adding new resources and services to the platform. If you know of any services in your area that aren’t on the platform, please email us at wecare@path-now.com and we can reach out to the provider to add their information.

What types of services are available on Path-Now?

We have a wide range of providers with different resources and services. They range from medical needs to social recreational needs, social and support groups, and more.

Can family members, caregivers, and professional staff create profiles on behalf of the individual with IDD?

Yes. When entering the profile information, you can indicate that you are someone other than the individual filling out the profile information.

How does Path-Now ensure the safety and security of user data?

Path-Now does not share any user information with any third parties, or with any of the providers on the platform.

Is Path-Now for locations outside of California?

Currently, Path-Now only has organizations that provide in-person services that are in the state of California. Virtual services all over the United States are welcome.

How does Path-Now verify the accuracy of organization profiles?

With our Verified Path Seal, organizations can have the Path-Now team verify the accuracy of their profile information. If a provider has gone through that process, they will have a yellow checkmark on their profile.

Provider:

How can I be listed as a Path-Now Provider?

a. You can register your organization at app.path-now.com. When you register, you can search for your organization name and click “Claim Now”.

b. If you cannot find your organization, you can “Refer your Organization” to add it to the platform.

What if my organization is already claimed?

We recommend speaking with your internal team to make sure no one else has claimed your organization. If no one has claimed your organization, you can report it and the Path-Now team will review if they organization has been inappropriately claimed.

I offer services outside of California, can I still be on Path-Now?

If you offer virtual services, yes we would recommend you add your information to the platform. If you offer in-person services, we currently only support organizations within California.

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