FAQ's

Welcome to Path-Now.com

By creating a profile in Path-Now.com, individuals with Intellectual and Developmental Disabilities (IDD) can connect to organizations throughout California that provide services and supports for individuals with disabilities. Path-Now has thousands of organization profiles that can be match to the individual’s profile and needs. Individuals can view percentage of match for each organization, click on the organization profile to review information about the organization and choose which organizations to request to connect with in Path-Now. Individuals are also able to search for organizations by name, location, and type of service. Connecting to an organization is a just a click away once profile has been completed.

Individuals with Intellectual and Developmental Disabilities (IDD) can register for FREE to create an account profile to review potential organization profiles, connect and potential chat with organizations within Path-Now. To register, visit the Path-Now login and select the “Get Started Now!” button.
Path-Now.com is user-friendly but tips are always helpful! Here are some tips on how to create your path to connect with organizations.

How to Register

  • First-time users must register and create a free account.
  • An individual needs to have a working email address that they can access to register.
  • All individuals will need to create a password when registering in Path-Now.
  • Individuals should keep the password someplace safe and accessible to the individual as it will be required when logging back into account profile following completion of registration.
  • Once registered, individuals will need to choose a profile type by clicking on “Join as a Client” or “Claim Organization” button.
  • Join as a Client is for individuals with intellectual and developmental disabilities (IDD), family members or care providers who are searching for organizations that provide services.
  • Claim Organization is for individuals who want to claim their organization profile.

How to Complete Profile

Client Profile

  • After clicking the profile type button, on the next screen click the yellow Enter Your Information button.
  • Complete each question by entering words, clicking the boxes or using the drop-down menu to select choices.

NOTE: DROP DOWN QUESTIONS: When done clicking on choice in list, click on question box for drop down list go away and choice to fill in box.

  • Questions with a * must be answered to move on to next screen.
  • Answer as many questions as possible to get the best match with organizations for needed services.
  • When done with each Step questions, at the bottom click on the yellow Save & Next button to go to next Step.
  • All Step Screens must be clicked through to get to the organization match screen.
  • Answers to questions can be changed in the Setting area in the Profile Detail section at any time.
  • Once all profile Steps Screens have been clicked through, onboard will be complete. Click on the yellow Continue button to view organization matches.

Organization Profile

  • After clicking the profile type button, on the next screen click the yellow Please Proceed button.
  • The next screen will have all organization profiles in Path-Now.
  • Type organization name in search box or scroll to find your organization.
  • Organization profiles will have a green “Claim Now” button or white “Claimed” button with a green “Report”.
    Claim Now = Organization can be claimed
    Claimed = Organization has been claimed and cannot be claimed.
    Report = Concern organization has been inappropriately claimed
  • When searching for organization utilizing search box, a screen will indicate if it was not found and will have a green “Refer Your Organization” button.
  • To request organization be added to Path-Now, click on the green “Refer Your Organization” button to submit your request.
  • Once the request to claim or add your organization has been approved when you login, you will have access to choose a subscription plan.
  • Once subscription plan has been chosen, you will be able to complete the profile fields based upon plan level chosen.

Need More Help?

We are here to help!

The Path-Now Team

General:

Is there a customer support system available for assistance on Path-Now?

Yes.
i. Clients can email wecare@path-now.com
ii. Providers can email wegotyou@path-now.com

Client:

What is the cost of creating a Path-Now profile?

Nothing. It is free for individuals, families, and caregivers to create their profile.

I don’t see providers listed in my area. Will there be services added that are closer to me?

We are constantly adding new resources and services to the platform. If you know of any services in your area that aren’t on the platform, please email us at wecare@path-now.com and we can reach out to the provider to add their information.

What types of services are available on Path-Now?

We have a wide range of providers with different resources and services. They range from medical needs to social recreational needs, social and support groups, and more.

Can family members, caregivers, and professional staff create profiles on behalf of the individual with IDD?

Yes. When entering the profile information, you can indicate that you are someone other than the individual filling out the profile information.

How does Path-Now ensure the safety and security of user data?

Path-Now does not share any user information with any third parties, or with any of the providers on the platform.

Is Path-Now for locations outside of California?

Currently, Path-Now only has organizations that provide in-person services that are in the state of California. Virtual services all over the United States are welcome.

How does Path-Now verify the accuracy of organization profiles?

With our Verified Path Seal, organizations can have the Path-Now team verify the accuracy of their profile information. If a provider has gone through that process, they will have a yellow checkmark on their profile.

Provider:

How can I be listed as a Path-Now Provider?

a. You can register your organization at app.path-now.com. When you register, you can search for your organization name and click “Claim Now”.

b. If you cannot find your organization, you can “Refer your Organization” to add it to the platform.

What if my organization is already claimed?

We recommend speaking with your internal team to make sure no one else has claimed your organization. If no one has claimed your organization, you can report it and the Path-Now team will review if they organization has been inappropriately claimed.

I offer services outside of California, can I still be on Path-Now?

If you offer virtual services, yes we would recommend you add your information to the platform. If you offer in-person services, we currently only support organizations within California.

What Our Clients Say About Us

Elon Musk
quote

“I think it’s important for individuals to use Path-Now because it’s a very useful tool that will enhance independence skills and self-advocacy skills. With Path-Now every individual that is interested in services can take control and initiative to search, learn and connect with the providers and professionals in a safe manner. Path-Now makes the important information more accessible for everyone in the community.”

Viri Salgado

Client Information Specialist and Advocate at San Diego Regional Center
Elon Musk
quote

“I like Path-Now. It really allows me to connect with the community, answer any questions, provide services, and it bridges that gap of communication to connect with the community at a bigger scale all in a click of a button.”

Daisy Bracamontes

CEO at Social Impact Services
Elon Musk
quote

“I recommend other service providers to be on Path-Now. It provides that one-stop shop for a client participant or an individual to find services readily available that suits their needs. So it’s very individualistic and also person-centered.”

Marissa Chavez

Executive Director at GiGi’s Playhouse San Diego
Elon Musk
quote

“Path-Now, we needed you yesterday! When we first heard about this new resource, we were almost stunned to realize its potential. At its best, the app bridges the gap between the unknown and the known and cuts through months of research self-advocates and parents have done on the journey to resources for optimal quality of life. We found several options for our son on Day One. Looking forward to continued participation!”

Julie Randolph

Parent (Poway Parent Advocates Seeking Solutions)

S.A.F.E. for Clients

Secure. Accessible. Free. Easy.

With the push of a button, access California’s largest network of service providers in the Intellectual and Developmental Disabilities (IDD) Community. From independent living services to job coaching and recreational day programs, you are custom matched in Path-Now to your local provider community. Within minutes, you will receive access to hundreds of providers.

I Need a Path-now!